Terms of service

These terms are between Interlink Digital Group Limited ("we", "us"), a company registered in England and Wales with number 05431902, registered office 27 Old Gloucester Street, London WC1N 3AX, and the organisation or sole trader that creates a console account ("you").

Interlink Wallet is the service that lets you design a pass and issue it to people you have a relationship with ("holders"), so they can add it to Apple Wallet or Google Wallet.

1. Account

1.1 You accept these terms, and the data processing agreement, by creating an account.

1.2 The first user on a tenant is the owner. The owner can invite other users as admin, developer or support. You are responsible for what your users do with the account.

1.3 Access to one tenant does not grant access to another.

1.4 Sign-in uses a passkey on the user's phone, plus a time-based one-time code.

2. Sandbox and live issuing

2.1 A new tenant starts in a sandbox. The sandbox allows up to 25 test passes. Those passes are watermarked TEST, can be opened only on phones belonging to that tenant's own team, and are not issued through live Apple or Google issuing.

2.2 We switch a tenant to real passes only after we have checked all of the following:

• the email domain of the account matches the brand's website;
• the company number checks out at Companies House, or you tell us you are a sole trader and have no company number;
• you confirm that you have the right to use the logo and other brand assets you upload.

2.3 We may refuse or delay that switch, or suspend issuing, if a check fails or if we reasonably believe the account is being misused.

3. The service

3.1 We provide the console, pass issuing, the add-to-wallet page, and the related API, as described in the order or, if there is no separate order, in the product as made available to you.

3.2 Fees, if any, are those agreed in writing. Prices on the marketing site are placeholders until an order says otherwise.

3.3 Apple and Google provide the wallet apps on the holder's device. Their availability, rules and review decisions are outside our control. A pass that meets our checks can still be refused by Apple or Google.

4. Your content and your holders

4.1 You keep ownership of your logos, copy and holder data. You grant us a licence to host and use them only to provide the service.

4.2 You are the controller of holder personal data. We are the processor. The data processing agreement is part of these terms.

4.3 You must have a lawful basis for the holder data you send us, and you must give holders privacy information. A template is at the holder privacy notice.

4.4 You must not put special-category data on a pass, and you must not use the service to send unsolicited marketing.

5. Acceptable use

You must not use the service to break the law, infringe someone else's rights, mislead holders about who the pass is from, upload a logo you do not have the right to use, or attempt to access another tenant's data. We may suspend the account if you do.

6. Availability and support

6.1 We aim to keep the service available, excluding planned maintenance and causes outside our reasonable control.

6.2 Support access to your tenant, if we need it to fix a fault, is granted for that purpose and is recorded.

7. Liability

7.1 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited.

7.2 Subject to clause 7.1, we are not liable for loss of profit, loss of goodwill, or indirect loss, and our total liability in a contract year is limited to the fees you paid us for the service in that year, or one hundred pounds if you paid no fees.

8. Term and ending

8.1 These terms start when you accept them and continue until you close the account or we end it.

8.2 You may close the account by writing to us. We may end or suspend the account if you materially break these terms and do not put it right within 14 days of notice, or immediately if the break cannot be put right.

8.3 On closure we stop issuing, and we delete or return holder data in line with the data processing agreement.

9. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact: nick.cookson@interlink.digital.